"No Fix No Fee" policy

The no fix no fee policy applies to home users only.

Our engineers will NOT charge you if:

  • They cannot repair the machine, resolve or diagnose the problem within half an hour of arrival on site.
  • After the first half hour the engineer will make a recommendation as to how to proceed.
  • After that time, if the engineer can offer a solution but the customer chooses not to proceed then the customer will be charged for the time spent on site to that point.
  • If the engineer is only prevented from resolving a problem because the customer does not posses the appropriate software disks, drivers or product serial numbers the customer will be charged for the time spent on site to that point

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Email: info at sussexsolutions.com

Sussex Solutions are committed to protecting your privacy. Any data is held in accordance with the Data Protection Act 1998 (UK law) As a matter of company policy, we will never pass, rent or sell personal customer data to any third party. All data is held in the UK. We may use statistical information on visitor patterns to the site to analyse usage, but no information capable of identifying individual users will be disclosed. We will not transfer personal information outside the European Economic Area without your consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. If you have any further queries about our policy, or would like to check the data we hold about you, please email us.

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